It is our desire to be of service to your pet and you, to treat diseases, to offer information, advice and assistance whenever needed. We try to be alert to your needs and should you have any ideas or suggestions which might help to improve our services please let us know. Thank you
Doctor’s Hours
The doctors work by appointment only. Appointments can be arranged by calling us at (845) 336-8700 during hospital hours. The appointment system is more time saving for you and enables us to give you and your pet our personal attention during your appointment time. We will make every effort to be on time, however, emergencies may upset our schedule. Delays will be no longer than necessary.
Hospital hours
Monday, Tuesday, Thursday, Friday 8:00am-6:00pm
Wednesday- Closed
Saturday 8:00am-11:00am
Emergency Services
If your pet appears to be developing a medical problem, please try to call the hospital during regular hours. Don’t let it develop into an emergency. However, unexpected emergencies do occur, if this happens call the Kingston Emergency Clinic at (845)336-0713.
Surgery
All surgery is done on appointment basis only. When surgery is performed, your pet is done using sterile technique, gas anesthesia, and the assistance of a licensed veterinary technician who also monitors anesthesia.
Visiting
All visitations are determined on a case-by-case basis, are limited to critically ill patients, and are decided by the case doctor and safety protocols.
Hospital Releasing
Hospitalized animals are released during hospital hours. This is for your protection so that you can receive proper instructions and any indicated medications. We recommend you wait about an hour after you arrive at home to feed or give your pet water. Anesthesia can sometimes cause your pet to be a little nauseous especially after a car ride.
Rabies vaccination
Due to New York state law any cats or dogs seen at our hospital must be up to date on a rabies vaccination.
Appointment policy
Due to a high demand of appointments and in order to be respectful of the medical needs of all our patients, please be courteous and call our office promptly if you are unable to make your appointment. A $40.00 fee will be charged if you no call, no show for your pet’s appointment. A $35.00 fee will be charged to the account if you cancel your appointment same day. As a courtesy to others, we reserve the right to reschedule your appointment if you are more than 10 minutes late. If you do happen to be running late, please notify us.
Charges
We believe that the fees charged are just and fair. Unlike the human hospital, the facilities which are provided are entirely due to the private enterprise and investment in the community as well as the protection of the community’s public health and welfare. Charges are based on our time, the need for hospitalization and services, and any medications needed for your pet. Payment in full is required upon releasing of the animal from the hospital.
Credit Policy
You may pay by cash, check, credit, and care credit. In order to avoid misunderstanding we urge that all fees be discussed with the doctor before services are performed.